The Government e-Marketplace (GeM) is an innovative digital platform owned by the Indian Government that enables seamless procurement of goods and services by government departments, ministries, and public sector undertakings (PSUs).
To ensure smooth and transparent transactions, the GeM platform has established specific policies that every seller must understand and adhere to.
Compliance with these policies not only enhances credibility but also helps sellers maximize their business opportunities.
Seller Registration and Eligibility#
- Business Entity: Sellers can be individuals, individual businesses, startups, MSMEs, large enterprises, or manufacturers.
- Mandatory Documentation: PAN, GST registration, Udyam certificate (for MSMEs), bank details, and Digital Signature Certificate (DSC) are required.
- OEM Authorization: For resellers and distributors, obtaining Original Equipment Manufacturer (OEM) authorization is necessary for certain product categories falling under specific quadrants.
Listing of Products and Services#
- Accurate Descriptions: All listings must include clear specifications, images, warranty details, and relevant certifications.
- Pricing Transparency: Prices should be competitive and follow the government-mandated price variation norms.
- Service-Level Agreements (SLAs): Ensure compliance with the service parameters, response times, and delivery timelines specified by GeM.
Order Management and Fulfillment#
- Order Acceptance: Sellers must accept orders promptly within the stipulated time; failure to do so may result in penalties and a decrease in seller ratings.
- Timely Dispatch and Delivery: Meeting the delivery timelines is mandatory. Delays can lead to order cancellations and low ratings.
- Quality Compliance: Products must conform to the specifications mentioned during the listing. Substandard or fake products can result in blacklisting.
Payment and Financial Policies#
- Timely Payments: Payments are processed through the Public Financial Management System (PFMS), ensuring faster disbursements.
- Invoice Generation: Sellers must upload invoices promptly after successful delivery for payment processing.
- Taxes and GST Compliance: Sellers must ensure proper GST invoicing and compliance with tax regulations.
Performance Rating and Feedback Management#
- Customer Feedback: Buyers rate sellers based on product quality, delivery speed, and service efficiency.
- Dispute Resolution: Sellers must proactively address complaints and disputes through the GeM grievance redressal system.
- Performance Metrics: Consistently high ratings enhance seller visibility and chances of receiving more orders.
Compliance with GeM Policies and Code of Ethics#
- No Misrepresentation: Sellers must provide authentic information regarding their company and product offerings.
- No Price Manipulation: Any attempt to artificially inflate or deflate product prices is strictly prohibited.
- Adherence to Fair Trade Practices: Sellers should ensure transparency, avoid fraud, and maintain fair business conduct.
Penalties and Blacklisting#
- Financial Penalties: Non-fulfillment of orders, delays, or misrepresentation can lead to monetary fines.
- Account Suspension: Sellers repeatedly violating guidelines may face temporary or permanent suspension.
- Blacklisting: Severe violations such as fraudulent activities or selling fake products can result in permanent blacklisting from the GeM portal.
Conclusion#
Understanding and adhering to GeM portal policies is essential for sellers to thrive in the government procurement ecosystem.
Compliance with registration norms, order fulfilment guidelines, pricing policies, and ethical trade practices helps sellers maintain their reputation and enhance business opportunities.
By following GeM regulations diligently, sellers can build trust, ensure consistent growth, and contribute to a transparent and efficient procurement system.
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