Cancellation and Refund Policy

At Bidz365, we prioritize client satisfaction and strive to deliver exceptional services. We understand that situations may arise requiring cancellations or refunds. Below is our policy outlining the process for such requests:

Cancellation Policy

Cancellation by Client

Clients must submit a written cancellation request via email to support@bidz365.com, including details of the project or service.
Cancellation requests must be made before the agreed service delivery deadline.

Cancellation by Agency

If we are unable to provide the agreed service due to unforeseen circumstances, we will notify the client promptly and either issue a refund or offer an alternative solution.

Refund Policy

100% Refund Policy

We generally offer a 100% refund for cancellations; however, all refund requests are subject to approval by our team.
Approval will be based on
- The stage of the service or project at the time of cancellation.
- Costs already incurred for the project.
- The terms outlined in the service agreement.

Non-Refundable Situations

Refunds may not be approved if
- The service is already completed or substantially delivered.
- Resources or third-party tools have been procured specifically for the client's project.

Processing of Refunds

Approved refunds will be processed within 7-10 business days via the original payment method.

Modification Requests

If you wish to modify the scope of your service instead of canceling, please contact us at support@bidz365.com. We will assess the request and accommodate changes wherever feasible.