Frequently Asked Question

Frequently Asked Question

You have questions we have answers. We are constantly adding most asked question to this page so if you have a question and don’t see your answer, don’t hesitate to email us at contact@bidz365.com

Top Queries
General
I forgot my password to access GeM portal, how can I reset it?
Please follow following steps to reset your password on GeM portal: 1. Kindly visit https://gem.gov.in/ and click on Login, 2. Click on "Forgot your Password" link, 3. Enter your User Id, kindly note that User Id is case sensitive, 4. Type the Characters displayed in the captcha box, press SUBMIT, 5. An E-mail will be sent to your registered E-mail ID with link to Reset password, 6. Click on Reset Link in your E-mail, and Enter new password and confirm the same, Press SUBMIT. Kindly note that your Password must be of 8-20 characters- 1 upper case letter, 1 lower case letter, number, and a special character.
How is vendor rating calculated?
Vendor rating is calculated on the basis of five Parameters as defined in the Vendor Rating Policy. The Five Parameters are: 1) Reliability of the Seller/Service Provider 2)Quality of the Delivery 3) Coverage of the Products in GeM Marketplace 4) Timely Delivery of Products/Services 5) Incident History To know more, please refer the vendor rating document available on GeM under 'Resources->Sellers/service providers'
What should I do, when "Key Person" validation fails?
"Key Person" validation fails, when user's "Aadhaar Name" & "Name of Authorized person in the Income Tax Return(ITR)"are different e.g. If "Aadhaar Name" used during registration is Mr. A and Company/ Firm ITR signing Authority's Name is Mr. B, then validation will fail. As per GEM rules, both names should be same.
Profile Validation
What should I do , if some other person’s name is mentioned in the Company/ Firm ITR?
There is an option in Seller Profile to “Update Aadhaar”; User can update Aadhaar details of ITR authorized signatory & his/her mobile number ,which is linked with Aadhaar & Verify. Once new Aadhaar is updated, "Key Person" validation may be performed again.On Aadhaar update, PAN Validation has to be reverified.
What should I do in case I get error of Office Locations' mismatch?
Your Office Locations' address should be same as the address mentioned in Income Tax Return (ITR). To rectify this error, the mandatory fields in the address are to be updated as per the address mentioned in Income Tax Return (ITR).
What should I do, when "PAN Validation" fails?
"PAN Validation" fails when user's "Aadhaar Name" & "Name of Authorized person in the Income Tax Return(ITR)"are different e.g. If "Aadhaar Name" used during registration is Mr. A and Company/ Firm ITR signing Authority's Name is Mr. B, then validation will fail. As per GEM rules, both names should be same.
Registration
Catalogue Management