How to List a Service on the GeM Portal – Complete guide

The Government e-Marketplace (GeM) portal provides an efficient platform for service providers to showcase their offerings to government buyers.

Listing services on GeM is a structured process that involves multiple steps, ensuring compliance with platform standards and enhancing visibility to potential buyers.

Here’s a step-by-step guide on how to list your services on the GeM portal.

Step 1: Log In to the GeM Portal#

1. Visit GeM's official website.
2. Enter your user ID, captcha, and click Submit. If you are already registered.

In case you are not yet registered on the GeM portal and need guidance. Please visit our blog post on registration on the GeM portal.

3. Provide your password and click Proceed to access your seller dashboard.

Step 2: Navigate to the Catalogue Section#

1. From your seller dashboard, click on Catalogue in the main menu.
2. Select "Add New Offering" under the Services section. This is the option from where you can initiate the process of listing a new service.

Step 3: Choose a Service Category#

1. Browse through the available service categories one-by-one or use the search bar to find a relevant category for the services you wish to provide.

Example: If you are offering "Expo Management Service", type the category name in the search bar and select the appropriate option.

2. Based on the results, click on the desired service to proceed.

Step 4: Start Service Creation#

1. On the service home screen, click Create to begin the setup.
2. Review the Service Description and Service Level Agreement (SLA) for compliance and expectations.

SLAs define the terms of the contract between you and the buyer, including performance levels, deliverables, and penalties for non-compliance.

Step 5: Add Project Experience#

1. Provide details about your experience in handling government projects, if applicable.
2. Upload supporting documents, such as work orders, completion certificates, or client testimonials.

Step 6: Input Service Details#

1. Fill in all mandatory fields, including service specifications, deliverables, and qualifications.
2. Upload relevant certificates to validate your expertise or legal compliance.
3. Click Validate and Save to confirm your inputs.

Step 7: Configure Pricing#

1. For Standard Services, provide the minimum and maximum quantities, rate per unit, and the total price.
2. For Price on Demand services:
   • No need to update prices in advance. Pricing can be quoted when participating in bids or reverse auctions.
   • Ensure the rate sheet is configured correctly under the service category.

Step 8: Review and Submit#

1. Re-validate all entered details for accuracy.
2. Submit the Service Catalogue for review. The GeM administrators will verify the uploaded information to ensure compliance with platform standards.

Step 9: Approval and Visibility#

• Once your service catalogue is approved, it will become visible to buyers on the platform for the procurement.
• You can update or amend your catalogue as needed.

Frequently Asked Questions#

How many services can I offer? - You can list multiple services as well as long as the categories are available on the GeM portal.

What is the SLA? - The SLA (Service Level Agreement) outlines the terms and conditions between you and the buyer, including service deliverables, performance expectations, and penalties for non-compliance.

Can I deactivate a service - Yes, you can deactivate a service from the offering page. Reactivation is restricted for 15 days after deactivation.

Conclusion#

Listing a service on the GeM portal is an excellent opportunity for service providers to connect with government buyers.

By following this detailed process, you can ensure that your offerings comply with platform standards and gain maximum visibility.

For further assistance, you may explore our training modules or contact us by filling up the Contact Us form.